Product: Changera – Borderless Payment & Lifestyle App v2

Role: Head of Design

Team: Product Manager, Engineering Team, Compliance Lead, Support Team

Timeline: 4 monthsTools Used: Figma, FigJam, Notion

Platform: Mobile-first (iOS, Android)

Website: https://changera.co

Changera is a digital platform that allows users in Africa to spend, send, and receive money globally — via virtual dollar cards, crypto wallets, and multi-currency transfers. But as the product scaled, core usability issues emerged:

• Confusing onboarding and KYC flow
• ack of trust due to unclear FX rates and transaction status
• Inconsistent UI across screens and features

My goal was to redesign the experience to feel seamless, transparent, and trustworthy — especially for non-technical users navigating cross-border financial tools.

Activities:

• Conducted 1-on-1 user interviews with freelancers, merchants, and diaspora users
• Ran usability audits on the live product
• Reviewed user complaints and support tickets
• Benchmarked platforms like Payoneer, Wise, and Flutterwave

Key Insights:

• Users wanted clarity: on fees, card limits, and real-time balance.
• The onboarding flow had too many drop-off points and inconsistent error handling.
• Users often confused the crypto wallet with their main Naira or USD wallet.

• How might we make wallet management clear and intuitive?
• How can we reduce onboarding friction while still meeting compliance needs?
• How can we create a visual system that builds trust and supports feature scalability?

1. Information Architecture

• Re-organized the app’s navigation around 4 pillars: Home, Wallets, Cards and Profile
• Grouped features based on user intent instead of technical architecture (e.g., Send placed under "Wallet" not "Virtual Card")

2. Onboarding & KYC Redesign

• Introduced a tiered KYC flow: allow users to explore with Tier 0 access, and nudge them to upgrade later
• Created inline validations and real-time document previews

3. Visual & Interaction Design

• Built a cohesive mobile design system using Figma components and tokens
• Designed wallet cards with smart summaries: currency, balance, recent transactions
• Integrated loading states, empty states, and transaction feedback to reduce uncertainty

4. Prototyping & Testing

• Unified wallet dashboard showing crypto, Naira, USD balances with clear icons and hierarchy
• KYC verification flow with status indicators and recovery paths
• Virtual dollar card UX, including funding flow, limit warnings, and spending analytics
• Dark mode-ready component system for future scalability
• Push notification and in-app feedback system to keep users informed

• Onboarding completion rate increased by +35% in the first 2 weeks after release
• Support tickets related to “wallet funding” and “KYC” dropped by 42%
• Virtual card funding completion increased by +28%
• App Store rating improved from 2.2 → 3.6 stars in 2 months
• Delivered a scalable design system used across mobile and upcoming web versions

• In fintech, clarity builds trust especially when dealing with money and conversions
• Design must guide the user through regulatory friction, not avoid it
• Product success in emerging markets depends on balancing transparency, education, and speed

Designing for Changera was about more than UI it was about designing confidence. I helped build a financial experience that feels smart, transparent, and empowering for a new generation of global Africans.